https://www.bbb.org/us/nv/...
On April 10th 2022 I scheduled services to have my dog groomed. The groomer was specifically told by myself to not shave the dog. Seeing her inconfident I called the office to please emphasize to the groomer to not shave my dog. Upon completion of the services my dog was returned not only shaved but not complete. To avoid confrontation as this is a mobile groom at my home I paid for services and tip out of regret in the amount totaling $92.00. I contacted via text the manager upset and she offered a complete refund to go into effect that day. As of now I still have not received my refund in the amount of $92.00. I have called and texted multiple times and have been ignored. I have even gone as far as to go onto their website and schedule services but place in the comments to please have someone contact me or honor their word of a refund. No replies on Yelp or Google Reviews. I am requesting my refund of $92.00 and have proof of them stating they would honor it and never have. I feel ignored, lied to, and taken advantage of. I have all evidence pertaining to the event.
Desired Outcome
Refund
Worst customer service from the manager. The employees were very nice but the prices and cuts given to my dogs is not of standard of that they portray on their website. Also $408 after tip for 3 dogs where they do not have the full cut offered on the website is crazy. I asked for the manager to call me about the service given and lack of cuts on my dogs. and also to talk about how I had to help them lift my dog on the table because their table was broken. Which the employees informed me that the owner knew but told them to work on it anyway. No endangering my dog, the employees and myself since I had to go into the van. Also one of our dogs has a clipper burn due to them shaving their butt hole. We now need to take him to the vet due to the injury.
On April 10th 2022 I scheduled services to have my dog groomed. The groomer was specifically told by myself to not shave the dog. Seeing her inconfident I called the office to please emphasize to the groomer to not shave my dog. Upon completion of the services my dog was returned not only shaved but not complete. To avoid confrontation as this is a mobile groom at my home I paid for services and tip out of regret in the amount totaling $92.00. I contacted via text the manager upset and she offered a complete refund to go into effect that day. As of now I still have not received my refund in the amount of $92.00. I have called and texted multiple times and have been ignored. I have even gone as far as to go onto their website and schedule services but place in the comments to please have someone contact me or honor their word of a refund. No replies on Yelp or Google Reviews. I am requesting my refund of $92.00 and have proof of them stating they would honor it and never have. I feel ignored, lied to, and taken advantage of. I have all evidence pertaining to the event.
Desired Outcome
Refund
Worst customer service from the manager. The employees were very nice but the prices and cuts given to my dogs is not of standard of that they portray on their website. Also $408 after tip for 3 dogs where they do not have the full cut offered on the website is crazy. I asked for the manager to call me about the service given and lack of cuts on my dogs. and also to talk about how I had to help them lift my dog on the table because their table was broken. Which the employees informed me that the owner knew but told them to work on it anyway. No endangering my dog, the employees and myself since I had to go into the van. Also one of our dogs has a clipper burn due to them shaving their butt hole. We now need to take him to the vet due to the injury.
07:25 PM - Jul 08, 2022
Only people mentioned by FileAComplaint in this post can reply
